Subject: Rollers of some friends E46, E92 and F22
Subject: Got rid of my iX for this bad boy!
Subject: Special BMW owners driveway edition crocs
Subject: 2010 BMW 135i cracked my front bumper and hood where can I find 1M bumper for 135i and hood from good source?!
Subject: A wild convertible clown show appears…
Subject: Any of you lot able to direct me as to what to check or look for? Yes she misfires on boost but not all the time… Thanks a bunch 👌🏼
Subject: Hi guys! After all the comments on my last post, I think it'd be really helpful to post some takeaways and common questions I got.
First, thank you for all the good vibes and feedback. I really appreciated everyone being so kind and receptive. It truly makes me happy that what started as an afterthought, ended up being of use to so many people.
I got asked a ton of questions and think I responded to almost everyone. Many questions were asked multiple times(looking at you, tune bois) and there also seemed to be very little knowledge about important, helpful topics. So, I'm created this post to clarify things and so people don't have to sift through the comments on the last one.
This is in my own words and not "official", meaning BMW hasn't sanctioned this. I don't think I'd get in trouble, but yeah....whatever. I'm doing this because I wish that someone was out there to provide straight-up, no-BS answers to a lot of life's confusing aspects instead of the official version where you may be restrained by company politics and all that jazz.
I had existing knowledge and certainty about a lot of things, but you guys had a few really good questions that I wanted to get confirmation on. I ended up asking a lady who works for BMW of NA and is basically the warranty encyclopedia that supports warranty admins like myself throughout the US. So, rest assured this is correct information. This is going to be a novel, so buckle your seatbelts kids.
IMPORTANT USEFUL INFORMATION TO KNOW AS A BMW OWNER:
Parts Warranty: Parts warranty is 2 years, unlimited mileage. If you get a part replaced at a dealership that fails within two years, replacement will be covered. So you have a water pump replaced at a dealership and it fails a year later, you get a free one. HERE IS WHAT IS CRAZY: This also applies to parts bought over the counter from the parts department. If you buy a water pump from Parts, install it YOURSELF in the driveway, and it fails a year and a half later....BMW will cover the part AND LABOR to replace it if it's diagnosed at a dealership.
UC OIL PLAN: This thing is crazy. It's going to sound like a sales pitch, but it's not. IDGAF what you do, I'm just here to try to give you helpful info and this is probably one of the most important bits: If your BMW is over 60 months old or over 50,000 miles, you can buy the UC OIL plan. It's $199 and will last 3 years, unlimited mileage. YOU CAN EFFECTIVELY GET AS MANY OIL CHANGES AS YOU NEED FOR THREE YEARS, FOR $199. This ALSO applies to M cars, including the expensive ass E46, E60 M cars. You can also buy it over and over again if you'd like. NOTE: The car HAS to show the oil change being due in order for this to work, you can't get one every weekend.
Tuning/Modifications: NO, tuning your engine or throwing a downpipe on won't automatically void your warranty. Excepting a salvage title, there isn't a single event or circumstance that will automatically void your warranty. However, if you have issues in the future and we can trace the cause of the concern back to any modification or tune that was done in the past(even if it has been returned to stock or de-tuned to factory tune), we are able to deny coverage for that specific repair.
Dealerships: Every dealership is different. Some are great, some aren't. Some are easy to work with, some are a pain in the ass. It sucks, but it's the truth. Dealerships have a fair amount of say in what can happen when things get into "grey areas". Most things are black and white. But there are a lot of things that aren't as clear, and in those cases BMW generally lets the dealer decide. Dealerships are tracked by a lot of performance metrics and want to be in good standing, so while they have room to operate and make decisions, they are held accountable by those performance metrics and how well they do in the eyes of Mommy and Daddy BMW corporate. Yes, money is a factor but CSE(customer service metrics) play a huge factor. As a dealer sure, you can make a lot of money and that looks good, but if your customers hate you and you have a CSE rating that is in the toilet, bad things happen.
All this to say, try to develop a good relationship with your local dealership. My dealership at least will bend over backwards to help out good customers, and I don't even mean spending a lot of money necessarily. If you are understanding and easy to work with, service departments will usually reciprocate that. If you're an entitled douchebag that creates issues and searches for ways to be dissatisfied, no one is going to do you any favors. There's plenty of questions that I answered where I had to say, "It depends on the dealer.", because it does.
Extended Warranties: There are extended warranties that are offered directly from BMW(ESC, CPO, see below). Then there are third party warranties from different companies(Alpha, Gold, Cornerstone, etc.) that are sold by dealerships. Third parties are just that: Third parties. They are NOT BMW. We do NOT control anything they do or decision they make. They basically give dealerships a kickback when they sell their warranty to customers and act as their own thing. Most dealerships will work with them. They CAN be helpful and good, but it's a dangerous game. READ THE FINE PRINT.
It typically works like this: Customer comes in with concern, we diagnose it and give them the quote. They tell us they have an extended warranty through XYZ company. We call XYZ company, give VIN, and they ask to confirm the customer on the vehicle. Once confirmed, we tell them what the concern was, what the issue is, and the quote. They give that to a different department to determine what they want to pay and if it's covered and get back to us. Oftentimes they won't cover the dealer labor rate and will approve a reduced rate only. They often don't cover hardware or fluid needed, sometimes not even diagnosis costs. It depends on the dealer and even the advisor sometimes, but usually if the difference was within reason, I'd accept it and match the rate or whatever. If it's a large difference, I'd call the customer and say "They quote is A, they'll only cover B. The difference is C. You good with paying C?". If approved, we'd do the work, send the invoice and info to the extended warranty and they'll send us a check or CC a couple days later.
It's not the dealer's fault if the warranty company won't cover things. That's on them, not on us, so yell at them haha.
GENERAL WARRANTY TERMS:
New Vehicle Warranty: It's the "factory warranty" that comes with every BMW car/SUV and lasts for 4 years or 50,000 miles, whichever comes first. It covers nearly everything under the sun that is defective(see "Defective vs. Outside Influence"). I often use the acronym "NVW" to relate to this.
Warranty Extensions: Warranty extensions are created when there is a common issue or commonly failing part on a car. They last for a limited time and mileage(a lot of BMW warranty extensions are 10 year, 120K miles, but can be more or less, or extended from the original terms). A good example of a warranty extension is the N63 valve seals or the N20 timing chain. They usually only apply if certain criteria or symptoms are met. You can't just waltz into a dealership and say, "Gimme a new engine" or "I heard about the EGR cooler thing, I want a new one". It's not that simple.
The usual process is: customer comes in for a check engine light. Faults are for the NOX sensor. Oh hey, there is a warranty extension on those, let's look at the SIB and see if it applies. Tech follows the procedure on the SIB tied to the warranty extension. If everything checks out, then repair is completed per the warranty extension and the customer doesn't pay a dime. But, maybe the warranty extension is for the part actually failing to function, and not for the part leaking. If it fails, it's covered. If the same part is still functioning but leaking, it's not covered. NOTE: These are different from recalls.
Recalls: Recalls are usually safety related and are required by law. These are different from warranty extensions. Recalls don't need a part to fail in order to be performed. In fact, that's the whole reason for a recall is to replace a bad part with a good part BEFORE the part fails and causes issues like injury and/or death.
Defective vs. Outside Influence: Nearly any "warranty" out there is designed to cover "defects in workmanship". This basically means when things stop working, parts fail, etc. If your sunroof stops working, that's a defect. If your cylinder 6 piston decides to make a trip to Mars, that's a defect. If something is making noise that shouldn't be making noise, that's a defect.
Outside influence is what it sounds like: when something outside of BMW's control causes something to fail. If a meteor hits your car, that's outside influence. If a rock chip hits your windshield and cracks it, that's outside influence. If some dumbass rear ends you, that's outside influence. If you tune your engine and your cylinder 6 piston decides to make a trip to Mars, that is outside influence. Outside influence is not covered under warranty.
CPO(Certified Pre-Owned): It's an extended warranty of sorts that can be applied to a car within a certain age and mileage from being new. It requires an in-depth inspection by a technician to be certified. Usually only meant for electronic components and a few others.
ESC(Extended Service Coverage): ESC is an extended warranty offered directly from BMW. There are three different levels of coverage: Gold(GD), Platinum(PL), and Platinum+(PL+). It's a pretty solid and well-thought out warranty that covers most electronic and mechanical components. NOTE: If you're quoted a "72 month, 84,000 mile" option, that is NOT tacked on to your current mileage. That goes from the in-service date and odometer reading.
Ultimate Care: Ultimate Care is a MAINTENANCE ONLY plan with different levels: (UC SCHED, UC+, and UC OIL). SCHED will cover basically anything that shows up on the instrument cluster as showing due but won't cover wear items like brakes, wipers, etc. UC+ is the same, but covers the brakes, wipers, and clutch as well. UC OIL is just oil changes.
Subject: What exactly is the Driving Assistance Package?
Subject: Big oops. Driver went over some freshly painted lines. M2 CS :(
Subject: Ain't Nothin' Little About This Piggy.
Subject: Rod bearings 135k
Subject: The new M4 Competition is so beautiful 🖤
Subject: New to the BMW family, '17 430i Gran Coupe. Any suggestions?
Subject: 2018 530d Xdrive. I drove it like my dad today and now the car is predicting I’ll get over 900 miles from this tank of fuel.
Subject: Spent hours detailing only to have accessory belt break 200+ miles into a trip
Subject: New diffuser for my M240i!
Subject: 2019 440i Gas Pump Nuance
Hey so everytime I’ve been going to Mobile gas stations for premium gas the gas pump unclicks (stops) every 1$ or 2$ sometimes I can finesse 3 or 4$ before the unclick but does anyone have any idea why? I was thinking about taking to get it serviced / looked at but I’m curious if this has been reported before at all or if it’s something stupid?
Subject: Looking into buying my first bmw
I've been looking at getting a new (to me) car since around last october, I've been looking at all sorts of websites and have come across a lot of different possible options. The one make I haven't really looked into though, is bmw. Tbh its mostly because the names of the cars confuse me. Bottom line is, I dont know much about bmw and was hoping you guys could give me some suggestions. Looking for a model I can find in the low 20s or lower, with less than 80k miles. Any help would be appreciated, I dont want to miss out on a car I might love just because I don't know much about the brand!
Subject: M2 hidden in a top r/pics post (2nd picture)
Subject: OFC this happens right after I get some brand new pilot sport 4s